Trust & Safety
Your pet's wellbeing is at the heart of everything we do.
Verified sitters
Sitters marked as verified have completed ID checks and a background screening before they can be booked.
Secure payments
Every payment is processed through our encrypted checkout. We never store your full card details on PawStay.
Community standards
All members agree to our care standards. Reviews and ratings help keep the community honest and reliable.
Your data is protected
Personal information is kept private and only shared with a sitter once a booking is confirmed.
Report a concern
If something doesn't feel right during a stay, contact us right away. Our safety team reviews every report and can help resolve issues between owners and sitters.
This page is maintained by PawStay to answer common safety questions. It describes current practices and is not a legal certification.