Privacy Policy

Paw-Stay ("PawStay", "we", "us", or "our") operates the Paw-Stay platform at www.paw-stay.com, which connects local pet sitters with pet owners. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Paw-Stay, you agree to the practices described below.

1. Information We Collect

We collect basic profile information needed to facilitate connections between sitters and owners, including:

• Your name and email address from your sign-in provider.
• Profile details you choose to add (photo, location, bio, pet details, rates, and services).
• Messages, bookings, reviews, and other content you create on the platform.
• Limited technical data (device type, IP address, and log data) used to keep the service secure and reliable.

2. Authentication (Google & Apple)

Paw-Stay uses Sign in with Google and Sign in with Apple for secure authentication. We never see or store your Google or Apple password. When you sign in, your provider shares a minimal set of profile information (typically your name and email) so we can create and secure your account.

3. Payments (Stripe)

All payments on Paw-Stay are processed by Stripe, a PCI-DSS Level 1 certified payment provider. Payments are 100% securely handled by Stripe — we do not store your full credit or debit card number, CVC, or other sensitive card data on our servers. Stripe may share limited information with us (such as the last 4 digits of your card, brand, and payment status) so we can display receipts and manage bookings and payouts.

4. How We Use Your Information

• To create your account and authenticate you securely.
• To facilitate connections, bookings, messages, and payments between pet owners and sitters.
• To process payments and sitter payouts via Stripe.
• To send transactional emails (booking confirmations, receipts, messages, and important account notices).
• To keep the platform safe — detecting fraud, abuse, and violations of our Terms.
• To improve the product and support the community.

5. Sharing of Information

We do not sell your personal data to third parties. We only share information when necessary to run Paw-Stay:

• With the other party in a booking (e.g. a sitter sees the owner's name, pet details, and messages once a booking is confirmed).
• With trusted service providers who help us operate the platform — including Stripe (payments), Google and Apple (authentication), our hosting/database provider, and email delivery providers.
• When required by law, legal process, or to protect the rights and safety of our users.

6. Data Security

We use industry-standard measures to protect your data, including encryption in transit (HTTPS/TLS), secure authentication via Google and Apple, and PCI-compliant payment processing through Stripe. No system is 100% secure, but we work continuously to safeguard your information.

7. Your Choices & Rights

You can review and update your profile information at any time from your account settings. You may request deletion of your account and associated personal data by contacting us at admin@paw-stay.com. Depending on your location, you may have additional rights under laws such as GDPR or CCPA, including the right to access, correct, or delete your data.

8. Children's Privacy

Paw-Stay is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above and, for material changes, notify you in the app or by email.

10. Contact Us

Questions about this policy or your data? Email us at admin@paw-stay.com.