Question 1

How do I book a sitter?

Accepted Answer

Search by city or name on the home screen, open a sitter's profile, choose your dates and add your pet's details, then confirm and pay to request the booking.

Question 2

How do payments work?

Accepted Answer

Payments are handled securely at checkout when you confirm a booking. You'll see the nightly rate, service fee, and total before you pay.

Question 3

How do I become a sitter?

Accepted Answer

Go to Account → Become a sitter, sign in, and fill out your profile with your location, rates, and the services you offer. Your listing goes live right away.

Question 4

What does the verified badge mean?

Accepted Answer

A verified badge means the sitter has completed an ID check and background screening. You can filter to show verified sitters only.

Question 5

Can I message a sitter before booking?

Accepted Answer

Yes. Open a sitter's profile and tap the message icon to ask questions about availability, your pet's needs, or their home.

Question 6

What if I need to cancel?

Accepted Answer

Reach out to your sitter through Messages as early as possible. For help with a cancellation, contact our support team below.

Help Center

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